Nigeria Police Confirm Nigerians Are Their Customers, Celebrate “Customer Service Week” Nationwide

The Nigeria Police Force, NPF, has joined the global observance of Customer Service Week, recognizing Nigerians as their valued customers in a move that has sparked widespread public interest and debate across social media platforms.

In a post shared on its official handles, the police wrote: “Yes, you — our esteemed customer, we celebrate you🥰.”

The message was accompanied by a graphic featuring the Inspector General of Police, Kayode Adeolu Egbetokun, PhD, NPM, with the caption: “The Nigeria Police Force celebrates Customer Service Week — as we renew our commitment to placing you at the heart of our service. Your Safety, Our Mission.”

The Force explained that the gesture was part of efforts to strengthen its relationship with the public and emphasize service-oriented policing. However, the post quickly went viral, drawing a mix of humor, sarcasm, and criticism from Nigerians who found the term “customer” amusing in the context of the police force.

On Facebook, a user named Francis Nwapa Watch wrote:

“We, your customers at the checkpoints are appealing for better customer service. Awan oniya… Wetin concern police and Customer Service Week?”

Another user, Hasly Richard, commented: “Not surprised at this point if the police on the road pass me a POS to insert my card and complete the transaction. Happy Customer Service Week in IGP’s voice🤣.”

Similarly, Emmanuel Aniede wrote: “When I said this uniform is a private liability company, you guys thought I was drunk. Hwfa, how e be now 🤣🤪.”

With how the situation has unfolded, many Nigerians viewed the initiative as ironic, citing long-standing issues of extortion, brutality, and corruption within the Force.

The annual Customer Service Week, usually celebrated globally during the first week of October, honors organizations and individuals committed to delivering exceptional service.